Dane County Department of Human Services

Coronavirus (COVID-19) Preparedness:

  All DCDHS Offices are closed to the public until further notice.
DCDHS is, however, offering all essential services through online or telecommunications methods.

 

Update for Wednesday, April 1st, 2020:

If you need assistance with food please see our Food Resources PDF.

Update for Wednesday, March 25th, 2020:

Dane County Job Center is closed to the general public until further notice.  

Job Service & unemployment will be closed as of March 25, 2020 until further notice.

You may apply online for unemployment at: https://dwd.wisconsin.gov/ui/   
For help using online services or if you are unable to go online call (414) 435-7069 or toll-free (844) 910-3661 during business hours:  Monday – Friday 7:35 AM – 3:30 PM.

Forward Service Corporation (FSC) is open for very limited, scheduled meetings.

To reach FSC staff please call 608-288-2460.

Update for  :

DCDHS continues to monitor the community response to the coronavirus (COVID-19) global pandemic and has adjusted our approach to delivery of services in Dane County as new information and updated public health guidance is made available.

The following is additional information referring to the availability of services from DCDHS and our valued partners at the Dane County Job Center as of  . This information will be updated as needed:

Update for 

Dane County Job Center Office Services

Income Maintenance
Accessible services in the building include a fax, self-service computers, copier and drop box for documents.

Emergency Assistance:
Download an application from dcf.wisconsin.gov/files/forms/pdf/2010.pdf.
Email the completed application to kovach.heidrun@countyofdane.com.

Department of Workforce Development (DWD): 
Is open and providing services but recommends you receive online, phone services or by appointment:

Forward Service Corporation (FSC)

W2
For applications call 1-800-771-8420 For all ongoing W2 case management questions please reach out to your case manager directly via email or phone. For General W2 questions please contact Khara Leonard at kleonard@fsc-corp.org or Carman Vargas at cvargas@fsc-corp.org.

FSET
For FSET enrollment questions please contact Brenda Nickel at bnickel@fsc-corp.org or Greg Magoon at gmagoon@fsc-corp.org. For all ongoing FSET case management questions please reach out to your case manager directly via email or phone.

Update for 

DCDHS continues to monitor the community response to the coronavirus (COVID-19) global pandemic and is adjusting our approach to delivery of services in Dane County as new information and updated public health guidance is made available.

The following list is information about the current availability of services from DCDHS and our valued community partners as of  . This information will be updated as we learn more:

Dane County Department of Human Services Available Services

Dane County Job Center

  • In response to the COVID-19 pandemic, Dane County Department of Human Services will not be available at the Dane County Job Center Office (JCO) to the public as of  . The building will remain open to other job center partner services, however, for the time being.
  • Benefit applicants are encouraged to apply for FoodShare, health care, or Wisconsin Shares Child Care Subsidy benefits using the ACCESS website. Customers can also access services by phone by calling (888) 794-5556 (voice) or 711 (TTY), Monday through Friday, 8 a.m. to 4:00 p.m.
  • Members can check the status of programs and benefits they are enrolled in, get reminders about actions they need to take, submit and track documents, by using the simple and convenient MyACCESS mobile app. The app can be downloaded for free on the App Store or Google Play Store.
  • Customers can continue faxing documents for processing. Documents can be faxed to the Centralized Document Processing Unit (CDPU) at (855) 293-1822 (with a document tracking sheet).
  • Applicants/Members are strongly encouraged to use the MyACCESS app to upload documents when possible.
  • Documents can also be mailed to:
    Centralized Document Processing Unit (CDPU)
    P.O. Box 5234
    Janesville, WI 53547-5234

Employment and Training Association (EATA)

Staff will be working remotely, but will be accessible by phone and e-mail. For individuals interested in enrolling in programs, they can leave a message for:

For individuals that are involved in a layoff, e-mail dsaba@worksmart.org or rcephas@worksmart.org.

For more information about all of our programs and services, they refer to the website: www.eata.org.

Child Protective Services  

Concerns about Child Abuse and Neglect should continue to be reported to our Child Abuse Reporting Line: (608) 261-5437. Child Protective Services staff will respond to these calls 24 hours per day, 7 days per week. Here's the link directly to the reporting area on the website: danecountyhumanservices.org/ProtectiveServices/Child/reporting_child_abuse_and_neglect.aspx.

Aging and Disability Resource Center (ADRC) of Dane County

Walk-in appointments are not available at this time. Phone calls and emails only. Long-term care options counseling and enrollment continue to be provided.

Information and Assistance:

Dane County Adult Protective Services

Walk-In appointments are not available at this time.

Helpline: (608) 261-9933

Dane County Transportation Call Center
(608) 242-6489
TransportationCallCenter@countyofdane.com

Comprehensive Community Services (CCS)

Intake Line (two-day response): (608) 242-6415

DCDHS Community Partner Available Services

Local recovery groups (Alcoholics Anonymous, Narcotics Anonymous, Smart Recovery) are working to create virtual meetings to support people's sobriety.

Journey Mental Health Crisis Line
(608) 280-2600

National Suicide Prevention Line
1-800-273-TALK (8255)
1-800-SUICIDE (784-2433): Veterans Press 1, En Espanol Oprima El 2

Madison Metropolitan School District Meal Distribution Sites

Site Pickup Location Daily Pickup Times
East High School (Outside) 4th Street Entrance-Welcome Center 1:00 to 1:45
La Follette High School (Outside) Main Entrance-Welcome Center 12:00 to 12:45
Memorial High School (Outside) Main Entrance-Welcome Center 11:00 to 11:45
Leopold Elementary Upper Parking Lot Near Main Entrance 11:00 to 11:45
Sherman/Shabazz Elementary Parking Lot off Ruskin Street 12:00 to 12:45
Cherokee Middle Sidewalk Near Front Door 12:00 to 12:45
Toki/Orchard Ridge Bump Out on Whitney Way 1:00 to 1:45
Hawthorne Elementary Circle Drive Near Front Office 1:00 to 1:45
Lake View Elementary Circle Driveway 11:00 to 11:45
Allied Drive - Boys and Girls Club Parking Lot 4619 Jenewein Rd 12:00 to 12:45
Lincoln Elementary Parking Lot 1:00 to 1:45
Badger Rock Middle School Main Entrance 11:00 to 11:45

Community Partners - Supplies and Additional Food Availability

Partner Agency Service Location Pick Up Times
Lussier Community Education Center Food pantry will be accessible to the public. 55 S Gammon Rd, Madison, WI 53717 Weds 7-8pm and Sat 12-1pm (changes and updates will be available at www.lcecmadison.org/eat/)
Goodman Community Center Pre-packaged food pantry bags (mostly non-perishable items) will be available for drive-thru or walk-up distribution in the Ironworks driveway circle. 149 Waubesa St, Madison, WI 53704 Tuesday 9:30 a.m.– noon
Wednesday 6 p.m.– 8 p.m.
Thursday 12:30 p.m.– 3 p.m.
Wilmar Community Center Meal and food pantry. 953 Jenifer St, Madison, WI 53703 Saturday meal- 11:30 a.m. - 12:30 p.m.
Wednesday food pantry from 1:00-3:00
Bayview Community Center Food pantry will be accessible for Bayview residents. 601 Bay View, Madison, WI 53715 Timing to be announced
Boys & Girls Club Allied and Taft Will offer bagged snacks/lunches during weekdays. 4619 Jenewein Rd.
2001 Taft St.		 Timing to be announced
Vera Court Neighborhood Center Will offer one bagged lunch a day for Vera Court students. 614 Vera Ct, Madison, WI 53704 3:00-3:30 Tuesday - Friday. Only for members.
East YMCA Brown Bag Meals 711 Cottage Grove Rd, Madison, WI 53716.
Currently considering expanding to West location as well Tuesdays and Thursday		 5pm-7pm
Bridge Lake Point Waunona Neighborhood Center Wednesday food pantry
Daily bagged meal for neighbors		 1917 Lake Point Dr., Madison, WI 53713 Food pantry by appointment only, bagged meals timing to be determined
East Madison Community Center Will be a site for MMSD food distribution. 8 Straubel Ct, Madison, WI 53704 Shortly after Hawthorne

Rape Crisis Center (RCC)

RCC Helpline is 606-251-7273 (English and other languages through Language Line)

La Linea is 608-258-2567

General email of info@thercc.org will be checked daily Monday through Friday.

Wisconsin Unemployment